Whenever an individual expresses a complaint to a district staff member, or board member, he or she will be referred to school administration for processing of the complaint at the lowest level of authority possible.

If the complaint is not satisfactorily remedied at the building level, either party may refer the matter to the appropriate assistant superintendent for investigation. The assistant superintendent shall complete the investigation within a reasonable deadline in accordance with any applicable deadline in law.

If all other remedies have been exhausted, a complainant may request that the matter may be referred to the Superintendent for final resolution within 10 school days after receiving the assistant superintendent’s decision however, the Superintendent will not hear, consider, or act upon complaints that have not been investigated at each appropriate level of authority or for which specific complaint resolution procedures have been established that do not allow for review of the complaint by the Superintendent.

ANONYMOUS COMPLAINTS

Anonymous complaints provide no avenue for response or redress of the complaint.  No disciplinary action will be initiated based solely on an anonymous complaint; however, the administration will investigate every anonymous complaint, and this investigation could result in disciplinary action.

PARENTAL COMPLAINTS

While parents enjoy a unique relationship with the schools and are the recipients of special communications concerning school events and programs as well as communications concerning their own child's progress, parents shall use the same channels of processing complaints as by other citizens.

Complaints for which specific resolution procedures are provided, such as bullying, harassment or discrimination shall be directed through those channels.  

Complaints may become subject to open records laws, however the district will take appropriate measures in accordance with FERPA to ensure that parents and/or students are not recognized by the public.

Adopted: 10/11/16
Reviewed:
Revised: